Identification and Evaluations of Ergonomic Risk Factors in HealthcareEnvironment, Applying Delphi Survey and BWM

The work environment has a significant impact on employee performance; this issue is even more important in healthcareenvironment as it can influence not only the personnel but also the patients. This paper aimed to identify ergonomic riskfactors due to previous years’ studies and interview with experts. As a result, ۲۵ Factors were determined which wereclassified into ۹ different categories including: occupational issues, physical activities, awkward posture, psychosocialstress, long working hours, staff issues, work pressure, patient issues and physical environment. Also, the identifiedfactors were investigated and ۸ most important ones were determined using Delphi survey. Then, these most importantfactors were prioritized using BWM technique. So, by adopting appropriate strategies based on influencing ergonomicrisk factors, most important ones can be concentrated and the shortcomings can be compensated. The result shows thatamong the most important ergonomic risk factors, the overtime working is the best and expectations are the worst ones.

کلیدواژه ها:

Ergonomic Risk Factors ، Healthcare Environment ، Delphi Survey ، Best – Worst Method (BWM)