The Evaluation of the Effectiveness of E-learning Process of General English Courses based on Learners’ and Instructors’ Feedback and Learners’ Academic Achievement During Covid-۱۹ Pandemic Lockdown

The aim of the present study is to assess the students’ feedback and satisfaction regarding the e-learning process and enumerate the instructors’ problems in distance teaching based on their reported feedback. To this end, learners’ feedbacks are analyzed and their academic achievements are compared with the preceding semester to address the effectiveness of e-learning. Instructors’ feedbacks are taken into account to find out the points of e-learning weaknesses and examine their professional knowledge in incorporating technology in teaching. The present study enjoys a mixed successive qualitative-quantitative design to consolidate the data analysis in each phase of the study. The participants of the present study include ۳۰۰ Fasa University students enrolled in general English courses in three successive semesters, and the instructors of the courses including both the faculty members and invited instructors. Learners’ feedbacks are gathered through two main questionnaires concerning the evaluation of the effectiveness of e-learning and learners’ attitude toward e-learning tools. Moreover, instructors’ feedbacks are gathered from two main sources. Firstly, instructors’ comments and feedback are analyzed based on the written and oral feedback they delivered at educational meetings held by the university officials and the semi-structured interview which is going to be conducted with a sample of instructors. Furthermore, the data concerning learners’ academic achievements are going to be gathered based on their final and midterm scores of a sample of courses in the current and preceding semesters of the sample of learners. The quantitative data pertaining to learners’ responses to the questionnaire items will be analyzed based on the common statistical procedures using the relevant statistical packages. The qualitative data comprising the instructors’ feedback and interviews are analyzed in accordance with the thematic analysis and constant-comparative content analysis.

کلیدواژه ها:

E-learning ، Learners ، Satisfaction ، Instructors ، Feedback ، Academic achievement