Designing Decision Support System to Select IT Projects and Services (Case Study: Tosan Company)
- سال انتشار: 1396
- محل انتشار: فصلنامه مدیریت فناوری اطلاعات، دوره: 9، شماره: 1
- کد COI اختصاصی: JR_JITM-9-1_002
- زبان مقاله: انگلیسی
- تعداد مشاهده: 288
نویسندگان
Assistant Prof. in Management, Faculty of Social science and Economics, University of Alzahra, Tehran, Iran
MSc. in IT., Faculty of Social Science and Economics, University of Alzahra, Tehran, Iran
Ph.D. of Industrial Management, Tarbiat Modares University, Tehran, Iran
چکیده
Nowadays, considering the focus of international community on the field of IT services as well as the move of large organizations toward profitability by providing appropriate services to the needs of organization and business markets, it is necessary to draw more consideration to the related projects than ever. In this regard, identification and selection of IT services' indicators and evaluation of these services, and projects, are effective methods to increase profitability and effectiveness of IT in organizations. Therefore, in this study, first the effective criteria in selecting IT projects and services identified, and then a decision support system designed based on fuzzy analytical hierarchy process. And also, by applying the proposed system, the analysis was conducted to determine the sensitivity of various criteria against changes and the effects of each on the final ranking results. Finally, comparing the results of the study with others, the advantages of proposed decision support system have been described.کلیدواژه ها
balanced scorecard, decision support system, Fuzzy Analytical Hierarchy Process, IT servicesاطلاعات بیشتر در مورد COI
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کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.