Factors Influencing Individuals’ Trust in Online Purchase through Social Networking Sites

  • سال انتشار: 1392
  • محل انتشار: هفتمین کنفرانس بین المللی تجارت الکترونیک در کشورهای در حال توسعه با رویکرد بر امنیت ECDC2013
  • کد COI اختصاصی: ECDC07_003
  • زبان مقاله: انگلیسی
  • تعداد مشاهده: 1574
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نویسندگان

Khalil Md Nor

Faculty of Management, Universiti Teknologi Malaysia

Wan Nur Fazni

Faculty of Management, Universiti Teknologi Malaysia

Ali Al-Ajamrosman Md Yusoff

Faculty of Management, Universiti Teknologi Malaysia

چکیده

Internet is integrated into nearly all aspects of activities including businesses. It is a medium that can be accessed anywhere. The advancement of Internet has contributed to thedevelopment of electronic commerce and trust has been suggested in the literature to play an essential role in the development of e-commerce. Lately, e-commerce has also taken placed in a new platform, Social Networking Sites (SNSs). As in e-commerce, individuals’ trust isalso important in using SNSs as the medium of commerce. Based on literature review, we found limited number of studies investigating factors that affect individuals’ trust in this medium. Examining factors that influence individuals’ trust in online purchase using SNSswas the primary concern of this research. In this study, four factors were examined which arepropensity to trust, experience in online purchase, testimonial, and monetary risk. Thesamples of this research were 129 Facebook users. Questionnaires were distributed through email and a posting on the researcher’s Facebook. Multiple regression analysis was used to test the relationships proposed in the study. The study revealed that propensity to trust andtestimonial were two significant factors that influence individuals’ trust in online purchase through SNSs.

کلیدواژه ها

Trust, Online Purchase, Social Networking Sites, e-commerce

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