How Entrepreneurial Marketing Leads to Customer Satisfaction (The Mediation Effect of Customer Value)

سال انتشار: 1403
محل انتشار: مجله ایرانی مطالعات مدیریت، دوره: 17، شماره: 1
کد COI اختصاصی: JR_JIJMS-17-1_014
زبان مقاله: انگلیسی
تعداد مشاهده: 53

نویسندگان

Department of Management, Tabaran Institute of Higher Education, Mashhad, Iran

Department of Management, Faculty of Economic and Administrative Sciences, Ferdowsi University, Mashhad, Iran

Department of Management, Faculty of Industrial Engineering and Management, Shahrood University of Technology, Shahrood, Iran

چکیده

The current study aims to deepen the knowledge of the direct and indirect effects of entrepreneurial marketing on customer satisfaction through customer value. The statistical population of this study is food and agricultural products exporting companies participating in the ۲۷th International Agrofood Exhibition in Tehran ۲۰۲۰. Finally, ۲۵۹ questionnaires considering systematic random sampling methods were explored by structural equation modeling (SEM) using Smart PLS۳ software. The result reveals that entrepreneurial marketing affects customer satisfaction directly and indirectly through customer value. Moreover, innovativeness, pro-activeness, resource leverage, and customer orientation increase both customer value and customer satisfaction positively. However, the impact of risk-taking on both customer value and customer satisfaction is not significant. This study contributes to the theoretical ground of entrepreneurial marketing literature by providing this knowledge that which dimensions may affect satisfaction directly and indirectly through customer value.

کلیدواژه ها

Risk-taking, proactive, Entrepreneurship marketing, Customer Satisfaction, Perceived value

اطلاعات بیشتر در مورد COI

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