Investigating the effect of the satisfaction factors of the insured, money laundering and ways to combat it

Relationships between non-financial criteria and financial performance of complementarymedical insurance companies were investigated. In this study, the customer satisfactioncriterion was considered as a non-financial criterion and the company's income as a financialcriterion. There are several definitions of the crime of money laundering, which seem to bemore or less compatible in terms of meaning. Although the essence of the definition of moneylaundering refers to operations to hide the illegal source of money in such a way that it takeson a legal appearance. However, the following two definitions are very important in terms ofthe fact that they relate the process of money laundering to the informal economy.The statisticalpopulation of branches of Hafez Futures Insurance Company was selected throughout thecountry. Using the sample selection formula for the unspecified population, the sample sizewas determined to be ۱۹۶, and a questionnaire containing ۳۵ questions was published tomeasure the non-financial criteria of customer satisfaction, and ۱۹۶ responses were collected,about ۸۹% of responses. To test the hypotheses, one-sample t-test was performed, as well ascorrelation coefficient calculation and regression analysis, and t and F statistics were used.SPSS۲ (۰.۱۶) and STATISTICA (۰.۸) software were used for statistical analysis. The resultsof the research showed that despite the high level of satisfaction of the insured in all branches,the factors of satisfaction (amount and manner of fulfilling obligations), (qualitative conditionsgoverning the insurance company) (medical centers on the contract side of the insurancecompany) with the income of this There is no significant relationship between the company.

کلیدواژه ها:

Satisfaction ، money ، effect and insured