Omid Zare - Department of Information Technology Engineering, Mazandaran University of Science and Technology, Babol,Iran
Amid Shakeri - Department of Information Technology Engineering, Mazandaran University of Science and Technology, Babol,Iran
Babak Shirazi - Department of Information Technology Engineering, Mazandaran University of Science and Technology, Babol,Iran

Nowadays Business intelligence (BI) tools provide the decision support environment in enterprise systems likeERP and mainly refers to computer-based techniques used in identifying, extracting and analyzing business data,such as sales revenue by products and/or departments, or by associated costs and incomes. The purpose of thispaper is to provide a unified framework for the application of business intelligence (BI) in enterprise systemsenvironment which results in value-added quality control and management systems. The research findings showthe benefits of enterprise systems such as the integration of all aspects of business and data access in real time inall parts of the enterprise such as quality management with business intelligence (BI) tools reduce disadvantagesof these systems and access to information on quality management to be combined. therefore, integrating the BIand quality management module of enterprise systems can be expanded enterprise data collection and analysis,and enable quality managers to predict various quality, it will facilitate decision-making process. In this paperchallenges facing enterprise systems and quality management system are discussed. Then the businessintelligence capabilities and features are introduced with proposing the integrated framework for enterprisesystems and BI in the quality management described, and suggestions for improvement are presented.

Enterprise systems; Business intelligence; Quality management; Technology intelligence