A Study of the Impact of Internal Marketing on Customer Orientation
عنوان مقاله: A Study of the Impact of Internal Marketing on Customer Orientation
شناسه ملی مقاله: MSACONF01_449
منتشر شده در کنفرانس جامع علوم مدیریت و حسابداری در سال 1395
شناسه ملی مقاله: MSACONF01_449
منتشر شده در کنفرانس جامع علوم مدیریت و حسابداری در سال 1395
مشخصات نویسندگان مقاله:
Mirza Hassan Hosseini - Professor of management ,Department of management ,Payame Noor University .P.O. Box ۱۹۳۹۵-۳۶۹۷.Tehran,Iran
Khatere Gheysari - PHD student and lecture of marketing management , department of management ,Payame Noor University.P.O. Box ۱۹۳۹۵-۳۶۹۷.Tehran,Iran,
Babak Ghazanfari Aqdam - PHD student of marketing management ,Payame Noor University ,Tehran ,Iran
خلاصه مقاله:
Mirza Hassan Hosseini - Professor of management ,Department of management ,Payame Noor University .P.O. Box ۱۹۳۹۵-۳۶۹۷.Tehran,Iran
Khatere Gheysari - PHD student and lecture of marketing management , department of management ,Payame Noor University.P.O. Box ۱۹۳۹۵-۳۶۹۷.Tehran,Iran,
Babak Ghazanfari Aqdam - PHD student of marketing management ,Payame Noor University ,Tehran ,Iran
Internal marketing is one of marketing issues which was proposed as a method of solving the related problems to organizations employees and providing high quality services to them byBerry about 20 years ago. In spite of the the extension of marketing literature conception, it has been used a little practically. Next issues about internal marketing showed this reality that thisbranch if marketing needs more extensive research. The aim of the present study is to investigate the relationship between internal marketing and customer orientation. Statistical population ofthis study includes 320 personnel of 25 Organizations in Iran. A questionnaire was used to collect the necessary data. 22 questions of Liao (2009) about perception of Internal Marketing were used to measure perception of internal marketing. Furhter, the 10 questions of Saxe andWeitz (1982) have been used for measuring Customer Orientation. Data analysis by SEMtechnique shows that internal marketing has a significant positive influence on customer orientations of selected Iranian organizations.
کلمات کلیدی: Internal Marketing, Customer Orientation
صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/606244/