Factors Affecting Fire Department of Tehran’s Service Management in Affected Areas in 2015-2016

This study aimed to investigate the factors affecting fire department of Tehran’s service management in affected areas in 2015-2016. This was descriptive survey study. The population consisted of all fire fighters in district 3 and 6 in Tehran (N=1000). Using simple random sampling method, 278 participants were selected as sample. A researcher-made questionnaire was used for collecting the data. The ANOVA was used to evaluate the impact of age, education, and work experience on service management in affected areas and reduction of casualties. The independent t-test was used to evaluate the impact of marital status on service management in affected areas. Due to normal distribution of data, the one-sample t-test was used to test the hypotheses. Also, the multivariate linear regression was used to evaluate the impact of independent variables (management of action plans, management of economic affairs, pre-disaster preparedness management, relief speed management, relief equipment and facilities management, and information management) on dependent variable (programs of assistance to affected areas and reduction of human casualties). The findings showed that these variables may explain about 68% of changes in programs of assistance to affected areas and reduction of casualties. Also, the one-sample t-test results showed that the factors affecting service management had a significant impact on helping affected areas in Tehran in 2015-2016.The mean of these factors was more than 3: management of action plans (3.87), management of economic affairs (3.79), pre-disaster preparedness management (4.01), relief speed management (4.10), relief equipment and facilities management (3.72), and information management (3.83).

کلیدواژه ها:

Fire Fighters ، Service Management ، Casualties