Effects of Core Self-Evaluations and Psychological Climate on Work Engagement Case Study: Hotel Employees Khuzestan.

Work engagement has received a great deal of attention in the last decade in the popular business press and among consulting firms and the practitioner community. As todayʼs business strives for perfection in delivering products and services in an environment of immense competition and dynamic changes, work engagement has increasingly engaged the interest of both academics and practitioners. In particular, this study provided theory-based empirical evidence regarding whether employee evaluations of self (i.e., core self-evaluations) and perceptions of organizational environment (i.e., psychological climate) affect work engagement. To test the hypotheses, data were collected from 394 hotel employees and managers in Khuzestan using a questionnaire. The proposed relationships were examined using hierarchical multiple regression. Results of hypothesis testing showed that core self-evaluations and three components of psychological climate (managerial support for service, interdepartmental service, and information sharing and communication) positively influence work engagement. Given that work engagement is an important current issue for hospitality companies, the findings should provide the hotel industry with a more complete picture of how work engagement is associated with its antecedents. A discussion of managerial implications is included along with theoretical implications of the findings, an evaluation of research limitations, and directions for future research.

کلیدواژه ها:

Work engagement ، Core self-evaluations ، Psychological climate