Identifying ten factors of service marketing mix affecting tendency of patients toward private hospitals

سال انتشار: 1394
محل انتشار: کنفرانس بین المللی دست آوردهای نوین پژوهشی مدیریت حسابداری اقتصاد
کد COI اختصاصی: ACONF01_068
زبان مقاله: انگلیسی
تعداد مشاهده: 960

نویسندگان

Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran. (corresponding author)

Samira Etesaminia

Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran.

Mehrnoosh Jafari

Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran.

چکیده

Identifying causes of patients’ tendency toward private hospitals is one of the major factors for proper management of these hospitals. Current research aims at measurement of these factors based on service marketing mixes.It was conducted as cross sectional descriptive research in the first half of 2015. Research population included patients of Tehran private hospitals. Random sampling method was used (n = 200). Data collection tool was an author-made questionnaire for service marketing factors, reliability and validity of which was supported. Data analysis was done using factor analysis test in SPSS 20 software. Research results showed constant attendance of physicians and nurses at the bedside has highest impact (0.707%) on patients’ tendency toward private hospitals

کلیدواژه ها

Private hospital, tendency reasons, patients, marketing mix

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