Evaluation of Effective Factor in Implementation of Business Process Reengineering (BPR) Project

This study was an attempt to identify, evaluate and prioritize the effective factors in implementation of BPR in Mazandaran Regional Electric Company. To fulfill the purpose of this study, in addition to a comprehensive review of the literature related to BPR and effective factors in BPR, the researcher adjusted a questionnaire based on the conceptual model with four factors and 22-options. This questionnaire was given to the members of population in Mazandaran province. The data collected from 140 participants was coded and evaluated through SPSS and Excel. The reliability of connoisseurs’ questionnaire which was estimated through Cronbach alpha was confirmed. AHP-FUZZY test identified the priority of each factor and options for each of them. Based on the results of this test, organizational factor take the first place of importance and human, technological and environmental factors acquired the second to the fourth place of importance. Among the options, the first, second and third place respectively were allocated to the lack of hierarchical power company, documenting processes and sub-processes, and concentration units involved in the process. Paying attention to competitors’ strategies, legal constrain of company (economic crisis, opportunities and threats… adequate training of personnel on information took nineteenth to twenty-first places.

کلیدواژه ها:

Evaluation ، BPR ، Factors ، Electricity Distribution Company ، FUZZY Analytic Hierarchy Process (AHP-FUZZY)