Identification of Hospital Behavioral Codes: A Case Study of Shahid Sadoughi Hospital in Yazd

Background: The development and implementation of ethical and behavioral codes in workplaces, especially in healthcare, are crucial for improving service quality, increasing client satisfaction, and creating healthy work environments. This study aims to identify and analyze behavioral codes in three key areas—general, nursing, and support services—at Shahid Sadoughi Hospital in Yazd, with the objective of enhancing personnel performance and boosting patient satisfaction. Methods: This qualitative study utilized a focus group method. The participants’ population comprised head nurses, supervisors, and managers from clinical, paraclinical, and support departments of Shahid Sadoughi Hospital. Purposive sampling was conducted based on specific inclusion and exclusion criteria. A total of eight focus group sessions were held, each with ۱۲ to ۱۴ participants. Data were collected through audio recordings and analyzed using qualitative content analysis with MAXQDA software. Results: The codes of conduct were identified in three areas: general, nursing, and support services. Moreover, the findings were organized into three main themes, each containing several subthemes. The results indicate that adherence to ethical, professional, and legal principles across these areas is essential for fostering healthy, safe, and effective work environments. Key principles include respectful behavior, discipline, confidentiality, trustworthiness, responsibility, and timely task completion. Observance of these principles correlates with improved organizational performance and increased satisfaction among clients and colleagues. Conclusion: Given the significance of professional ethics and conduct codes, hospital managers should emphasize both general and specific aspects tailored to various job categories. By modeling ethical behavior, they can lead by example in promoting adherence to these principles in practice.

کلیدواژه ها:

Codes of Conduct ، Professional Ethics ، Nursing ، Hospital