Factors Influencing Patient Satisfaction in Shahroud Hospitals in ۲۰۱۸
- سال انتشار: 1397
- محل انتشار: مجله بین المللی مطالعات سلامت، دوره: 4، شماره: 1
- کد COI اختصاصی: JR_IJHS-4-1_008
- زبان مقاله: انگلیسی
- تعداد مشاهده: 39
نویسندگان
۱. School of Public Health, Shahroud University of Medical Sciences, Shahroud, Iran.
۲. Vice-chancellery of Food and Drug, Shahroud University of Medical Sciences, Shahroud, Iran.
۳. Dept. of Epidemiology, School of Public Health, Shahroud University of Medical Sciences, Shahroud, Iran.
چکیده
Background: Patient satisfaction is one of important indicators of quality of service measurement. This study aimed at measuring patient satisfaction and factors which influence it in hospitals in Shahroud.Methods: In this cross-sectional study, ۸۰۰ patients selected through random sampling were studied in public and private hospitals in ۲۰۱۸. The collected data were entered into SPSS ۱۶ and analyzed using t-test and chi-square. The level of significance in all tests is ۰.۰۵.Results: Most of the inpatients were women and married people. The average score of satisfaction in the public hospitals affiliated to the University was ۲۲.۴۵ ± ۶.۰۲ and in the private sector, it was ۲۱.۵۶ ± ۵, which is deemed moderate. Patients were the most dissatisfied with the daily change of patient dresses and bed covers (۳۸.۳%), hospital food quality (۳۵.۳%), room facilities (۳۱.۱%), and were the most satisfied with nursing behaviors (۸۷.۷%). Chi-square test showed a significant relationship between the type of hospital (P = ۰.۰۰۲), patients’ age (P = ۰.۰۳۷), education (P = ۰.۰۱۳), and residence (P = ۰.۰۱۲) with their satisfaction.Conclusion: Patients' satisfaction was moderate. Paying more attention to the domains such as daily change of clothes and bed covers, the quality of hospital food, and facilities of the patient's room can play a role in improving the satisfaction of patients.Background: Patient satisfaction is one of important indicators of quality of service measurement. This study aimed at measuring patient satisfaction and factors which influence it in hospitals in Shahroud. Methods: In this cross-sectional study, ۸۰۰ patients selected through random sampling were studied in public and private hospitals in ۲۰۱۸. The collected data were entered into SPSS ۱۶ and analyzed using t-test and chi-square. The level of significance in all tests is ۰.۰۵. Results: Most of the inpatients were women and married people. The average score of satisfaction in the public hospitals affiliated to the University was ۲۲.۴۵ ± ۶.۰۲ and in the private sector, it was ۲۱.۵۶ ± ۵, which is deemed moderate. Patients were the most dissatisfied with the daily change of patient dresses and bed covers (۳۸.۳%), hospital food quality (۳۵.۳%), room facilities (۳۱.۱%), and were the most satisfied with nursing behaviors (۸۷.۷%). Chi-square test showed a significant relationship between the type of hospital (P = ۰.۰۰۲), patients’ age (P = ۰.۰۳۷), education (P = ۰.۰۱۳), and residence (P = ۰.۰۱۲) with their satisfaction. Conclusion: Patients' satisfaction was moderate. Paying more attention to the domains such as daily change of clothes and bed covers, the quality of hospital food, and facilities of the patient's room can play a role in improving the satisfaction of patients.کلیدواژه ها
Security feeling, Satisfaction, Public hospital, Private hospital, Patientاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.