A post-discharge process framework to improve follow-up, medication reconciliation, patient satisfaction, and readmission rate in pediatric hospital

سال انتشار: 1402
محل انتشار: اولین کنفرانس مهندسی و مدیریت فرآیندهای کسب و کار
کد COI اختصاصی: CBPME01_026
زبان مقاله: انگلیسی
تعداد مشاهده: 187

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نویسندگان

Bahar Mozafarian

Department of Industrial and Systems Engineering, Tarbiat Modares University (TMU)

Fateme Farzanegan

Department of Industrial and Systems Engineering, Tarbiat Modares University (TMU)

Mohammadmehdi Sepehri

Department of Industrial and Systems Engineering, Tarbiat Modares University (TMU)

چکیده

The process of discharging patients from the hospital is a critical aspect of healthcare that requires effective communication and patient involvement. Proper pediatric discharge planning involves educating parents or caregivers on patient status. Hospitalists should not view discharge as an end to their commitment to patients. An inappropriate post-discharge process can lead to increase readmission rate, drug interactions, and patient dissatisfaction. This study introduces the FMSR framework to improve the efficacy of the post-discharge process in the pediatric hospital to help healthcare systems decrease readmission rate, reduce medication discrepancies, and increase patient satisfaction. A patient-centered approach and shared decision-making can promote patient safety and efficient transition from hospital to home. Patient education prepares caregivers to return home with knowledge and take better care of their patients. This research discusses the importance of continuous follow-up a few days after discharge in the home care unit. By implementing effective follow-up procedures in a pediatric hospital, healthcare providers can enhance the quality of patient outcomes and lead to a more patient-centered and effective healthcare system.

کلیدواژه ها

Discharge process, Follow-up, Medication reconciliation, Patient satisfaction, Readmission rate, Pediatric hospital

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