Using structural equation modeling in investigating the effect of the perception of innovation and customer involvement on the customers' perceived value and behavioral tendencies through creation of shared value in the tire industry
- سال انتشار: 1402
- محل انتشار: مجله آنالیز غیر خطی و کاربردها، دوره: 14، شماره: 12
- کد COI اختصاصی: JR_IJNAA-14-12_027
- زبان مقاله: انگلیسی
- تعداد مشاهده: 67
نویسندگان
Department of Business Management, Tehran North Branch, Islamic Azad University, Tehran, Iran
Department of Business Management, Tehran North Branch, Islamic Azad University, Tehran, Iran
Department of Business Management, Tehran North Branch, Islamic Azad University, Tehran, Iran
Department of Business Management, Tehran North Branch, Islamic Azad University, Tehran, Iran
چکیده
This research aims to identify the impact of customer perception of innovation and customer involvement on the customers' perceived value and behavioral tendencies through the creation of shared value in the statistical community of tire sales agents in the country with an applied purpose and correlational research method. The evidence was collected using a closed-ended questionnaire from ۶۵۰ samples using the stratified random sampling method, and validity with construct indices and validity with the internal consistency method were investigated and supported. Descriptive analysis using central tendency and dispersion indices and inferential analysis using structural equation modeling has been done. The fit indices of the model have supported the compatibility of the conceptual model with the supporting theoretical model and the structural part of the model from the twelve hypotheses of the research in a positive and meaningful way. The results indicate that increasing customer perception of innovation and involvement leads to increased perceived value, customer behavioral tendencies, cooperative behaviors, and customer citizenship. Participatory and citizenship behaviors of customers also increase the customers' perceived value and behavioral tendencies. Also, the indirect effect of customer perception of innovation and customer involvement on the customers' perceived value and behavioral tendencies through cooperative behaviors and customer citizenship has been supported. Therefore, tire manufacturers can provide a competitive advantage and success in the tire industry by planning to improve model structures.کلیدواژه ها
customer perception of innovation, customer involvement, cooperative behaviors, citizenship behaviors, perceived value and customer behavioral tendenciesاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.