The Quality Gap of Educational Services from the Point of View of Students in Hormozgan University of Medical Sciences
- سال انتشار: 1386
- محل انتشار: مجله گام های توسعه در آموزش پزشکی، دوره: 3، شماره: 2
- کد COI اختصاصی: JR_SDME-3-2_003
- زبان مقاله: انگلیسی
- تعداد مشاهده: 139
نویسندگان
Assistant professor, Dept. Of Health Services, School of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.
Associate professor, Dept. of Social Medicine, School of Medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.
Lecturer. Of Health Services, School of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
چکیده
Background: Higher education is growing fast and every day it is more and more exposed to the globalization processes The quality of educational Services with emphasis on students satisfaction is a newly emerging field of concern Objective : This study was carried out to determine the quality gap of educational services based on students perceptions and expectations in Hormozgan University of Medical Sciences Methods: In this crosssectional study ۳۰۰ students were selected randomly and asked to fill out a questionnaire designed according to SERVQUAL method This questionnaire measures students perceptions and expectations in five dimensions of educational services including assurance responsiveness empathy reliability and tangibles Quality gap of educational services was determined by calculating the difference between students perceptions and expectations Results: According to the results there were negative quality gaps in all of the five dimensions The greatest gap (۱۱۴) was in responsiveness dimension followed respectively by empathy (۰۹۵) assurance (۰۸۹) tangibles (۰۸۴) and reliability (۰۷۱) There were significant differences among the means of quality gap in all of the five domains (p=۰۰۰۰۱) Conclusion: Negative quality gap of educational services indicates that students expectations are more than their perceptions and in none of the studied dimensions students perceptions have met their expectations Thus in planning for the improvement of educational services quality students expectations especially in the dimensions with higher negative gaps should be considered as priorityکلیدواژه ها
Quality, Educational services, Student, Medical Sciences Universityاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.