The Antecedes of Service Quality and Patients’ Satisfaction Equally Drive Patients’ Loyalty in Private Healthcare Delivery: Thinking the future
- سال انتشار: 1399
- محل انتشار: نشریه بین المللی مدیریت ، حسابداری و اقتصاد، دوره: 7، شماره: 2
- کد COI اختصاصی: JR_IJMAE-7-2_002
- زبان مقاله: انگلیسی
- تعداد مشاهده: 61
نویسندگان
School of Management, Jiangsu University, Zhenjiang ۲۱۲۰۱۳, P.R. China
School of Management, Jiangsu University, Zhenjiang ۲۱۲۰۱۳, P.R. China
School of Business Administration, Zhejiang Gongshang University, Hangzhou ۳۱۰۰۱۸, China
School of Management, Jiangsu University, Zhenjiang ۲۱۲۰۱۳, P.R. China
School of Public Affairs, University of Science and Technology of China, Anhui, China
چکیده
The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients’ comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the hospital’s service quality, and patients’ satisfaction as a predictor and collective impact or on patient’s loyalty; it attempted to draw a distinctive border amongst quality of service and satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a private healthcare delivery setting. A total of ۵۶۲ patients recruited, participated in a cross-sectional survey with a questionnaire as the main and only data collection tool from four major private hospitals in Ghana. A path and linear regression analysis of the data was performed through SPSS ۲۳ and Smart PLS version ۳ in order to compute path coefficients, direct and indirect impacts of the factors; service quality and patient's satisfaction on patient’s loyalty to the hospital. The study suggested that both clientele perceived service quality and patient satisfaction significantly influence patient loyalty. However, patient satisfaction with service delivery had a better predictive relevance and effect size than the quality of the service on patient loyalty in this study.کلیدواژه ها
Service Quality, patients’ satisfaction, Patients’ loyalty, Private Hospitals, PLS-SEMاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.