Assessment and Consumer Satisfaction Survey of Public Water Supply in Ilorin: A Case Study
- سال انتشار: 1402
- محل انتشار: مجله انسان، محیط زیست و ارتقاء سلامت، دوره: 9، شماره: 3
- کد COI اختصاصی: JR_JHEHP-9-3_002
- زبان مقاله: انگلیسی
- تعداد مشاهده: 148
نویسندگان
Department of water Resources and Environmental Engineering, Faculty of Engineering and Technology, University of Ilorin, Ilorin, Nigeria.
Department of water Resources and Environmental Engineering, Faculty of Engineering and Technology, University of Ilorin, Ilorin, Nigeria.
Department of water Resources and Environmental Engineering, Faculty of Engineering and Technology, University of Ilorin, Ilorin, Nigeria.
چکیده
Background: The management of the public water supply in Ilorin by the Kwara State Water Corporation has caused significant concern among the city's citizens. This study used consumer satisfaction as an index to evaluate Ilorin's public water supply. Methods: A stratified random sample procedure was employed to distribute structured questionnaires to ۴۰۰ inhabitants, who were asked to rate and provide their perceptions of five selected parameters known as satisfaction drivers. Descriptive statistics, including frequency tables, percentages, and charts, were used to analyze and present the data. Additionally, the consumer satisfaction index (CSI) models were utilized. Results: The overall CSI was calculated to be ۳.۲۴ points on a ۵-point scale. The primary factors contributing to consumer satisfaction were supply quality (۳.۷۰ points), while supply frequency and duration had the least impact on satisfaction (۲.۶۶ points). These findings suggest that the public water supply services provided to the residents were insufficient. Furthermore, consumers were willing to pay an average of ₦۴,۴۲۳.۷۸ per month for enhanced service delivery. Conclusion: The study recommends that the water utility company make the required adjustments to its systems and processes while prioritizing consumer satisfaction. By doing so, the company can increase revenue generation and assure the sustainability of its services.کلیدواژه ها
Public water, Consumer satisfaction, Water supply, Water quality, Ilorinاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.