الهام ربانی - PhD Student, Department of Public Management, Payame Noor University (PNU), Tehran, Iran
علیرضا موغلی - Professor, Department of Public Management, Payame Noor University (PNU), Tehran, Iran
آرش شاهین - Professor, Department of Management, University of Isfahan, Isfahan, Iran
نرگس عباسی - Associate Professor, Department of Mathematical Sciences, Payame Noor University (PNU), Tehran, Iran

The crisis is a devastating event that is difficult to predict. If not managed, it can cause significant problems for the organization. Therefore, organizations need a comprehensive framework to manage crises well. This article aims to present a new crisis management model with an overlapping attitude and prioritize the most critical components based on the Hazard and Operability Analysis (HAZOP) using a mixed-methods research design. In the qualitative phase, reviewing the academic resources was conducted from ۲۰۰۹ to ۲۰۲۰. Then, three rounds of the Delphi technique was carried out to obtain the consensus of ۱۹ experts over ۱۲۵ components. Analyzing the data was performed by structural equation modelling in the quantitative phase. The sample consisted of ۲۲۸ respondents who were employees in an Iranian oil company. The findings indicated that crisis management is a nonlinear overlapping process with ۴۷ elements in seven factors: pre-crisis, in-crisis, post-crisis, pre-crisis and in-crisis, in-crisis and post-crisis, post-crisis and pre-crisis, pre-crisis and in-crisis and post-crisis. In addition, the results of HAZOP showed that “strategic thinking at all levels of the organization” and “standardization of the education system” had higher priority. Overall, the current situation of the company in managing organizational crises was considered favorable.

Crisis, Organizational Crisis Management, Overlapping approach, Hazard and Operability Analysis approach