Providing a Scale for Measuring Service Quality in Wrestling Events
- سال انتشار: 1401
- محل انتشار: مجله کسب و کار در ورزش، دوره: 2، شماره: 2
- کد COI اختصاصی: JR_SPBJ-2-2_003
- زبان مقاله: انگلیسی
- تعداد مشاهده: 152
نویسندگان
Ph.D. Candidate, Faculty of Sport Sciences, Qeshm International Branch, Azad University, Qeshm, Iran.
Assistant Professor of Sport Sciences, Qeshm International Branch, Azad University, Qeshm, Iran.
Assistant Professor of Sport Sciences, Qeshm International Branch, Azad University, Qeshm, Iran.
چکیده
Purpose: Valid or reliable measurement scales can ensure correct and reliable inferences and conclusions are produced. The present research has been conducted to validate the service quality scale for wrestling events. Methodology: Accordingly, factors and items assumed to be related to the service quality of wrestling events were first identified using a qualitative research methodology and compiled in a questionnaire form. Then, a questionnaire with seven components and ۴۱ questions was finalized, applying the exploratory and confirmatory factor analysis. Having been distributed, the compiled questionnaires among ۳۸۴ Iran Wrestling League spectators, were collected. Findings: The measurement model fits well. Convergent and divergent validity and internal and composite reliability were additionally confirmed for this targeted scale. Therefore, researchers and executives can be recommended to benefit from this same scale to evaluate the service quality delivered in wrestling events. Originality: Two quantitative and qualitative methods have been used in this research.کلیدواژه ها
Confirmatory factor analysis, Exploratory factor analysis, Instrument standardization, Spectator-oriented, Sports competitionsاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.