Usability evaluation of hospital information system according to heuristic evaluation

  • سال انتشار: 1400
  • محل انتشار: مجله پیشگامان انفورماتیک سلامت، دوره: 10، شماره: 1
  • کد COI اختصاصی: JR_IJIMI-10-1_017
  • زبان مقاله: انگلیسی
  • تعداد مشاهده: 129
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نویسندگان

Ahmad Azizi

Lecturer, Department of Health Information Technology, School of Allied Medical Sciences, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

Mahmood Maniati

Assistant Professor, Department of English Language, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

Hadis Ghanbari-Adivi

BSc in Health Information Technology, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

Zeinab Aghajari

BSc in Health Information Technology, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

Sedigheh Hashemi

BSc in Health Information Technology, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

Bahareh Hajipoor

BSc in Health Information Technology, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

چکیده

Introduction: There are various applications and health information systems which have been developed to promote the effective retrieval of patient information, statistics, research, and education. Therefore, there is a need to design them in consistency with scientific principles of usability. To this end, the usability of hospital information sub-systems employed at the hospitals of Ahvaz were compared using heuristic evaluation method. The objective of the study was to assess the usability of hospital information system according to heuristic evaluation.Material and Methods: Six trained evaluators, independently determined the ADT subsystem, HIM subsystem, and NIS according to Nielsen’s ۱۰ Heuristic Principles. Since more than half of the hospitals (about ۵۴%) employed Sib application, no specific sampling method was used. After combining the usability problems, the average severity ratings of the problems were calculated, and then the subsystems were compared.Results: The number of the usability problems of the ADT informationsubsystem, HIM subsystem, and NIS were ۴۰, ۳۹, and ۳۷, respectively. After merging the problems, the features of “user control and freedom” with ۲۰ cases and “flexibility and efficiency of use” with six cases had the highest and the lowest inconsistencies with usability principles. The average severity ratings of the problems also varied between ۱.۷ and ۳.Conclusion: Heuristic evaluation method is regarded as one of the approaches appropriate to identify usability problems in health information systems. Thus, it is advisable to utilize this method to modify the design of the systems and to improve their efficiency before their implementation in order to increase user satisfaction.

کلیدواژه ها

Usability Evaluation, Hospital Information System, Heuristic Evaluation, Nielsen's Heuristic Principles

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