Communication Skills and Its Related Factors Among Medical Staff

سال انتشار: 1398
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 139

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شناسه ملی سند علمی:

JR_HMJ-23-1_001

تاریخ نمایه سازی: 30 مرداد 1401

چکیده مقاله:

Background: Communication skills are the main features in health care.Objectives: The current study aimed at determining communication skills and its related factors among medical staff.Methods: The current cross sectional study was conducted on ۳۰۲ medical staff of hospitals (physicians, nurses, midwives, andparamedics) in ۲۰۱۴, Hamadan city, Iran. The subjects were randomly selected from each hospital proportional to population size.Demographic information and the Burton communication skills (verbal, listening, and feedback) were completed using questionnaires.For all of the communication skills, scores ۶ to ۱۴ were low, ۱۵ to ۲۲ moderate, and ۲۳ to ۳۰ were considered high. Collecteddata were analyzed with SPSS version ۲۲ using descriptive tests, Kruskal-Wallis test, t-test, and regression analysis.Results: Subjects gained ۱۹.۲۲, ۱۷.۵۰, and ۱۹.۲۰ average of communication skills including verbal, listening and feedback, respectively.Medical staff communication skills were at moderate level. There was a significant difference between the scores of feedbackskills (P = ۰.۰۰۱) and verbal skills in different educational levels (P = ۰.۰۱۸). Also, the verbal and feedback skills in the group of midwiveswere more than those of the others (P < ۰.۰۰۱).Conclusions: The levels of communication skills among medical staff were not high. Communication skills training should bedone at the time of recruitment and for vocational retraining.

کلیدواژه ها:

نویسندگان

Babak Moeini

Social Determinants of Health, Hamadan University of Medical Sciences, Hamadan, Iran

Hamid Abasi

Department of Health Education and Promotion, School of Health, Hamadan University of Medical Sciences, Hamadan, Iran

Marzieh Oragara

Department of Health Education and Promotion, School of Health, Hamadan University of Medical Sciences, Hamadan, Iran

Mahdi Akbarzadeh

Department of Biostatistics, School of Public Health, Hamadan University of Medical Sciences, Hamadan, Iran