Factors Affecting Productivity Management and its Improvement Strategies in Government Service Organizations
- سال انتشار: 1401
- محل انتشار: نشریه بین المللی مدیریت ، حسابداری و اقتصاد، دوره: 9، شماره: 1
- کد COI اختصاصی: JR_IJMAE-9-1_004
- زبان مقاله: انگلیسی
- تعداد مشاهده: 191
نویسندگان
Ph.D. student of government management, Islamic Azad University, Sari Branch, Sari, Iran
Assistant professor, Department of government management, Islamic Azad University, Sari Branch, Sari, Iran
Assistant professor, Department public administration, Islamic Azad University, Gorgan Branch, Gorgan, Iran
چکیده
This study aims to identify the factors affecting productivity management and rank its improvements within government service organizations. In terms of the type of data, this is a descriptive, applied, and inferential survey, and it is both qualitative and quantitative. This paper follows a three-step process. The theoretical sampling method was thus used to select a sample of ۱۵ productivity experts from within the university and managers from government organizations in Tehran province for semi-structured interviews. It is a specialized sampling method. The interviews were analyzed using NVivo Plus software. Additionally, ۱۰۲ items were derived from the interviews, based upon open coding, and classified into ۲۱ sub-indexes and two main indices. As part of the second stage, the quantitative aspect of the research, Shannon Entropy, was used to determine the importance of various factors affecting productivity management. The third stage of ranking productivity improvement strategies in public service organizations utilized the MABAC method. The results showed that the indices of accountability, work experience, interdepartmental challenge, expertise and skill, flexibility, interdepartmental communication, training, workload, structure transparency, information and communication technology, organizational culture, safety and health, research and development, leadership style, innovation, and creativity, respectively, gained the highest degree of importance among the factors affecting the productivity management of government service organizations. Further, research findings indicate that improving service efficiency, improving service standards, improving service effectiveness, developing a program to improve service productivity, encouraging leadership involvement, and establishing periodic monitoring are the most effective strategies for improving productivity in government service organizations.کلیدواژه ها
productivity management, Productivity Improvement, strategy, service organizationsاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.