Patients’ Concerns at Their Admission in Hospital and Its Related Factors in Kermanshah, Iran

Background: One of the critical factors affecting patients’ outcomes is their concerns about different issues during their admission to the hospital. Clarifying these concerns and providing appropriate approaches could improve the quality of care, result in better outcomes, and reduce treatment costs. The present study aimed to investigate patients’ concerns during hospitalization, and the likely related factors of the educational hospitals in Kermanshah, western Iran.Materials and Methods: This analytical-descriptive study included ۶۰۰ adult patients selected via a multi-stage sampling method and admitted to all four educational hospitals affiliated to Kermanshah University of Medical Sciences )KUMS) in ۲۰۱۶. Required data were collected using a survey with ۱۵ questions on demographic information, current disease, medical records, and a researcher-developed questionnaire on factors causing concern in the Likert scale.Results: Of ۶۰۰ patients who participated in the survey, ۳۳۶ (۵۶%) were female and ۴۸۶ )۸۱%) were married. The most frequent concerns were the length of admission, failure in treatment or recovery, and hospital costs, respectively. The length of hospital stay, income, and level of education were significantly associated with the concern scores. Also, there was a significant difference between concern score distributions in groups with a definite diagnosis of illnesses (P < ۰.۰۵).Conclusion: The results of this study suggested a correlation between variables such as education, income, the final diagnosis of a sickness, and the concern level of admitted patients. Our findings could help managers and hospital administrators better understand the concerns of admitted patients and find solutions to remove them.

کلیدواژه ها:

Hospitalization ، Patient satisfaction ، Quality of care ، Health system ، Patients’ concerns