Designing an Ethical Targeted Marketing Model by Identifying Factors Affecting Customer Clustering
محل انتشار: مجله بین المللی اخلاق و جامعه، دوره: 3، شماره: 3
سال انتشار: 1400
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 116
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شناسه ملی سند علمی:
JR_IJETH-3-3_008
تاریخ نمایه سازی: 30 آبان 1400
چکیده مقاله:
Background: The purpose of this study is to investigate the role of customer clustering in the design of an ethical and targeted marketing model in Internet of Things (IOT) Technology Services Companies.
Method: The research method is applied, exploratory and mixed (qualitative-quantitative). Qualitative section: ۱۵ people of sales and marketing managers of IOT companies, were selected for in-depth interviews by targeted and snowballs methods. In this phase used entropy and VIKOR decision-making techniques. The software used in this phase was Max QDE. Quantitative section: In this phase, all the customers of the studied companies were included, and due to the unlimited nature of the society with Morgan's table, ۳۸۴ people were selected as the sample size by non-random and available methods. The data collection tool in this section was questionnaire, which used Cronbach's alpha to examine the validity of the questionnaire. In order to analyze the data, the exploratory factor analysis method and Partial least squares structural equation modeling (PLS-SEM) with Smart-PLS۲ and Liserl software were used.
Results: Qualitative section: In this phase, four clusters were identified: communication factors, ethical and behavioral factors, individual factors and economic factors
Quantitative section: In this phase, the model obtained in the first phase was quantitatively examined and validated and approved.
Conclusion: The results showed that four main clusters: communication factors, ethical and behavioral factors, individual factors and economic factors are dimensions of targeted marketing and customers are classified according to their characteristics. So, these companies should pay attention to these items as methods for sales promotion.
کلیدواژه ها:
نویسندگان
hossein barati teimouri
Department of Management, Torbat-e-Heydarie Branch, Islamic Azad University, Torbat-e-Heydarie, Iran
jalil gharibi
Department of Management, Torbat-e-Heydarie Branch, Islamic Azad University, Torbat-e-Heydarie, Iran.(Corresponding Author)
ali hosseinzadeh
Department of Management, Torbat-e-Heydarie Branch, Islamic Azad University, Torbat-e-Heydarie, Iran
alireza pooya
Department of Management, Torbat-e-Heydarie Branch, Islamic Azad University, Torbat-e-Heydarie, Iran. And Full Professor at Ferdowsi University of Mashhad