Impact of Applying ۵S Management Method on Clients' Satisfaction in Healthcare Centers' Services
- سال انتشار: 1399
- محل انتشار: فصلنامه آموزش بهداشت و ارتقا سلامت، دوره: 8، شماره: 4
- کد COI اختصاصی: JR_HEHP-8-4_005
- زبان مقاله: انگلیسی
- تعداد مشاهده: 192
نویسندگان
Department of Reproductive Health and Midwifery, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran
Department of Midwifery, Reproductive Health Promotion Research Center, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
School of Health, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
School of Health, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
چکیده
Aims: This study aimed to investigate the effect of the ۵S intervention program on the clientschr('۳۹') satisfaction in healthcare centerschr('۳۹') services. Materials & Methods: This quasi-experimental study was done with ۲۲۰ pregnant women at a health center in Ahvaz in ۲۰۱۸. The quality gap and weaknesses were measured before the ۵S implementation using the adornment system (۵S) checklist and SERVQUAL questionnaire. Interventions were designed and implemented concerning the system weaknesses, and the next evaluation was carried out two months after the intervention.SPSS.۲۱ software was used for data analysis. Data were analyzed using paired t-test and descriptive statistics. Findings: The ۵S score was ۲.۴ before the ۵S implementation and ۴.۲ after the intervention. The study revealed that although the average score of expectations of the Ahvaz community health centerchr('۳۹')s clients is higher than their perception, the ۵S implementation has decreased the gap, and in general, in the studied center, the provided service quality is still less than the center clientschr('۳۹') expectations. Conclusion: Implementation of ۵S can improve the work environment adornment and the satisfaction of health centerschr('۳۹') clients.کلیدواژه ها
Patient Satisfaction, Quality of Health Care, Quality Improvementاطلاعات بیشتر در مورد COI
COI مخفف عبارت CIVILICA Object Identifier به معنی شناسه سیویلیکا برای اسناد است. COI کدی است که مطابق محل انتشار، به مقالات کنفرانسها و ژورنالهای داخل کشور به هنگام نمایه سازی بر روی پایگاه استنادی سیویلیکا اختصاص می یابد.
کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.