Evaluating the Performance of Quality Improvement Team and their Effect on Service Efficacy Indices in Razavi Subspecialty Hospital
- سال انتشار: 1397
- محل انتشار: مجله بین المللی پزشکی رضوی، دوره: 6، شماره: 4
- کد COI اختصاصی: JR_RIJO-6-4_008
- زبان مقاله: انگلیسی
- تعداد مشاهده: 247
نویسندگان
Specialist of pediatrics, Faculty of Medicine, Mashhad University of Medical sciences, Mashhad, Iran.
Director of Public Relations and Cultural Affairs, Razavi Hospital,Mashhad, Iran.
Master of Business Administration in the field of e-commerce, Payame Noor University, Mashhad, Iran.
Master of Comparative Literature, Ferdowsi University, Faculty of Literature and Human Sciences Dr. Ali Shariati, Mashhad, Iran
چکیده
Background: Productivity is one of the main indices in development plans; therefore, the performance of quality improvement team in any hospital that is a step towards the Implementation of a comprehensive quality management may be considered as an appropriate management technique for development of human resources as well as promotion of the hospital efficacy. Objectives: The current study is designed to evaluate the collaborative management method through the performance of quality improvement team in Razavi Hospital. Methods: This study was carried out in Razavi Hospital, Mashhad during ۲۰۱۶ - ۲۰۱۸ focusing on establishment of a collaborative management system and its effect on the hospital service efficacy. It was an interventional and applied research. The target population included all the staff of Razavi Hospital who volunteered to participate the study, and took measures to promote the hospital efficiency after attending the related training workshops. Results: According to the findings, the bed occupancy rate of Razavi Hospital increased from ۵۹.۵ percent in ۲۰۱۶ to ۶۲ percent in ۲۰۱۷. Meanwhile, the patient's average length of stay decreased by ۲ percent compared with the same period last year. The hospital bed turnover rate also increased from ۸۶.۳ times in ۲۰۱۶ to ۱۲۱ times in ۲۰۱۷. Following the formation of quality improvement team and applying the optimal strategies and methods, especially in medical wards, it was revealed that the patient satisfaction had a significant increase in ۲۰۱۷ comparing to ۲۰۱۶. Furthermore, the job satisfaction (including job promotion, rules and regulations, colleagues, nature of the work, organizational communication and organizational goals) increased by ۱۸.۷ percent in ۲۰۱۷ in comparison with ۲۰۱۶ indicating the efficacy improvement at the hospital. Conclusion: Formation of quality improvement team in Razavi Hospital and their activities have led to relative increase in the hospital management efficacy.کلیدواژه ها
Collaborative management, Hospital management efficacy, Productivityاطلاعات بیشتر در مورد COI
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کد COI به مفهوم کد ملی اسناد نمایه شده در سیویلیکا است و کدی یکتا و ثابت است و به همین دلیل همواره قابلیت استناد و پیگیری دارد.